TGNPDCL Secures 5th Rank with ‘A’ Rating in CSRD Report 2023-24

NEWS CHARIOT:-The Northern Power Distribution Company of Telangana Limited (TGNPDCL) has achieved a significant milestone by securing the 5th rank with an ‘A’ rating in the Consumer Service Rating of Discoms (CSRD) Report for 2023-24, released by the Ministry of Power. This achievement highlights TGNPDCL’s dedication to improving its service quality and consumer satisfaction in the state.

The CSRD report assesses power distribution companies based on various key performance indicators, including the speed of electricity connection approvals, billing accuracy, resolution of consumer complaints, and overall consumer service management. TGNPDCL’s strong performance in these areas earned it a coveted spot among the top-performing discoms across India, reinforcing its commitment to delivering efficient and reliable services to consumers.

The report also recognized the Southern Power Distribution Company of Telangana Limited (TGSPDCL), which secured the 3rd rank nationally, further showcasing Telangana’s progress in power distribution services. These rankings reflect the ongoing improvements in operational efficiency and consumer service, key factors for ensuring consumer satisfaction.

TGNPDCL’s impressive ranking and ‘A’ rating reflect its continuous efforts to enhance the quality of power supply and customer service, aligning with the government’s vision to provide affordable and uninterrupted power to every household. With this recognition, the company aims to further strengthen its service delivery and remain a leader in the power distribution sector in the years to come.

The achievement also demonstrates the effectiveness of Telangana’s power sector reforms, positioning it as a model for other states to follow in improving service quality and consumer relations in the energy sector.